Subject: Thank you
Date: Thu, 22 Jun 2000 11:52:00 +0400 (GST)
From: custserv@emirates.net.ae
To: Our-Valued-Customer@emirates.net.ae

Dear Valuable Customer,

On behalf of Emirates Internet and Multimedia (EIM), I would like to
personally thank you for your patience, understanding and support, over the
last two weeks, when we all faced disruption in the internet services.

As you are probably aware by now, the cause of this disruption was the work
of an internationally dispersed group of Internet Hackers, who have caused
disruption not only to our operations, but to many other systems and
networks, worldwide. This is a menace and a threat that everyone on the
Internet is continuously facing and fighting.

We are maintaining a rigorous 24 hour round the clock vigil to prevent,
frustrate and pre-empt such actions from recurring in the future.

In this context, we are undertaking major security enhancements of the
network, with the possible result that you may, for some time in the future,
face occasional deterioration in service quality or a temporary disruption.
We hope to finish this exercise very soon.

Please do bear with us for these inconveniences, as we hope to ensure again,
as in the past, the provision of a secure, fast and quality service, to you.

May I again emphasize, that EIM has one of the most sophisticated and
technologically advanced networks and systems in the world and the service
problems, as explained earlier, had nothing to do with our technology,
redundancy, capabilities or capacity.

Once again, I thank you for your support, understanding and patience.

Maroua Naim
General Manager
Emirates Internet & Multimedia